26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14527 Someone from WA thinks vodafone is FAIL at 24 Jan 2011 11:49:11 PM
I am so sick of LARA. seriously lara, get your act together and put on somebody real when i call up about problems. on most occasion my bills are wrong and i get overcharged, charged for my 'free' calls between vodafone and 3. the people that are supposed to help are useless and most workers in the stores have no idea what they are talking about. i never have reception and i live in the cbd. my voicemails arrive hours later. im sick of you vodafone, ive been with you way too long. i cannot wait to get out of my contract! only 15 months to go :(.......
25 Jan 2011 01:43:05 AM: hi there, if vodafone aren't providing the service outlined in your contract you are within your rights to cancel now without exit fees, if you have problems contact the TIO. Good luck.
29 Jan 2011 06:28:30 AM: Just contact TIO. The complaint form is only one page long. Not at all laborious.