Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14531 Someone from NSW thinks vodafone is appauling at 25 Jan 2011 02:57:30 AM
i travel around abit on holidays and wherever i seem to go there is no network coverage over christmas i was currently in foster/tuncurry nsw and i had 3g on and 3 to 4 bars of recpetion. i experienced calls dropping out messages 1-2 days later and so on like everyone else. i rang 1555 and stayed on the phone for over 1 hour which i also took a screen shot at 49.55 mins. during of which the wait the pre recorded woman was saying "just hold on we will be with you in just a moment." what happened to the recording message saying it will be a 1 hour wait please call back. but know i told the man my issues and he told be to switch off the 3g setting, in which i did and the phone cut out straight away. i was so furious lucky he called me back and went onto to explain it isn't his fault everyone should know to turn it off when experiencing difficulties. i told him i wasnt paying my bill and that was the end of it. i still got the bill and yet to pay it. im thinking telstra is the way to go!!!!