Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14532 Someone from ACT thinks vodafone is Pathetic at 25 Jan 2011 05:36:48 AM
Sucessfully cancelled two contracts with Vodafone, or so I thought. Yesterday received a bill for $600 due to early exit fee on my wifes phone. Rang them to get it resolved. After 40 mins on hold (not too bad considering some of the times I have had to wait) they told me that is a routine charge until they get the handset back. I asked why I was charged on that account and not the other one I cancelled if it was routine (no response).
I then stated that I was told there would be no exit fee and I wanted it reversed. She said she couldn't do it. I asked to speak to someone who could. She refused to transfer me. I told her I was not getting off the phone until the charge was reversed. She said there was nothing she could do. I then asked for all my direct debits to be cancelled. She confirmed that they were. I asked for her name and employee ID and she hung up on me.
I then tried to call back and after another 40 mins on hold was told that their system was down due to an upgrade and I should ring back tomorrow. I then asked who I could talk to to make a complaint and was told that no complaints can be taken while the system is down. Looking forward to round 3 today... NOT.
I then stated that I was told there would be no exit fee and I wanted it reversed. She said she couldn't do it. I asked to speak to someone who could. She refused to transfer me. I told her I was not getting off the phone until the charge was reversed. She said there was nothing she could do. I then asked for all my direct debits to be cancelled. She confirmed that they were. I asked for her name and employee ID and she hung up on me.
I then tried to call back and after another 40 mins on hold was told that their system was down due to an upgrade and I should ring back tomorrow. I then asked who I could talk to to make a complaint and was told that no complaints can be taken while the system is down. Looking forward to round 3 today... NOT.
I strongly suspect that I am going to have to call them again at least once to get the bill corrected.