Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14539 Someone from NSW thinks vodafone is FAIL at 25 Jan 2011 06:33:14 AM
My problems with Vodafone consist of:
Dropping calls. (talking with customers and the call drops out half way through a sentence then you have to call back appologise, only for it to happen again).
Poor signal. (leave the metro area and you may as well have a brick in your pocket)
Internet not available most of the time. (useless as it is never working when you actually need it)
Late arrival of txt messages.
People calling and being told my phone is switched off when its not.
No emails for the last 10 days. (was told to reset my phone how many times)
Then was told yesterday by a customer service representative to switch my phone to 2G while the upgrades to the network were being carried out but continue to pay for my 3G contract.
NICE.
Dropping calls. (talking with customers and the call drops out half way through a sentence then you have to call back appologise, only for it to happen again).
Poor signal. (leave the metro area and you may as well have a brick in your pocket)
Internet not available most of the time. (useless as it is never working when you actually need it)
Late arrival of txt messages.
People calling and being told my phone is switched off when its not.
No emails for the last 10 days. (was told to reset my phone how many times)
Then was told yesterday by a customer service representative to switch my phone to 2G while the upgrades to the network were being carried out but continue to pay for my 3G contract.
NICE.
Your negative comments are hurtful to Nigel (and has an adverse impact on his bonus) and to the Vodafone shareholders.
In the meanwhile keep paying your bills.