Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14540 Someone from NSW thinks vodafone is at 25 Jan 2011 06:41:23 AM
I used to work for VF before the 3 merger and it's made a HUGE difference to service. I don't even try and call customer service because with the exception of corporate customers I know what kind of people I'll get on the other end! When I worked there the overseas (personal) care reps CONSTANTLY palmed people they 'couldn't handle' onto the business reps who although being locally based could not help them. They didn't seem to know how to fix simple problems that took all of 30 seconds to fix with the proper training and system knowledge and so now I do everything that needs to be done myself and thank the stars I'm in a decent area although the reception onion iPhone at times is ridiculous especially loading data pages.
Might I just say as an inside point of view I personally think the company went down somewhat with the new CEO from 3. Not a fan. Certainly not the same level of caring as his predecessor and why they made that choice is beyond me.
I've been with VF for a long time and unsure if I'll stay but I would never even attempt to call service unless I was out of every other conceivable alternative. Oh well. One can only hope that if enough people complain someone will listen.
Might I just say as an inside point of view I personally think the company went down somewhat with the new CEO from 3. Not a fan. Certainly not the same level of caring as his predecessor and why they made that choice is beyond me.
I've been with VF for a long time and unsure if I'll stay but I would never even attempt to call service unless I was out of every other conceivable alternative. Oh well. One can only hope that if enough people complain someone will listen.