26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14557 Someone from VIC thinks vodafone is Incredibly Bad at 25 Jan 2011 09:58:23 AM
We have extremely poor coverage from our home, even though we were guaranteed 100% coverage when we signed a 24 month contract. As I use my mobile for work it is really frustrating when speaking to customers that the calls continually drop out, most customers feel sorry for me when I tell htem I'm with Vodafone but that doesn't fix the problem. I tried to speak to an operator at Vodafone earlier today, eventually when I got through I asked if she (Rita) had my mobile number, she said yes and repeated it back to me, I then said I was enquiring about exiting my contract early.... you can guess the rest... the phone went engaged, this was not a drop out as I was calling from a landline. I was hoping that because she had my mobile number she would call me back, but no such luck. They have lost the plot, I can't wait to change carriers.