Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14558 Someone from WA thinks vodafone is Not withholding their end of the bargain at 25 Jan 2011 10:03:14 AM
This is the email I just wrote to Vodafone.
I would like to detail to you my displeasure in your service.
I have had an iPhone 3G for a year and a half and all was fine up until around September last year. I was in Sydney Metro Area and I noticed I was starting to lose reception and not receiving calls or SMS until days later. I am now in Perth Metro and the situation is untenable. Issues below
No 3G Coverage
Echo in long distance calls
Missed Calls
No service when service indicator has 4 bars?
This phone is my only means of communication and my business phone. This situation is unacceptable and I want to cancel my contract.
I have now escalated my complaints as I was expecting these issues to improve, they have not.
My action is to now contact Vodafone directly and asked that you, Vodafone and I agree to end the contract as your company is not living up to the terms of the contract.
My next action if no response from Vodafone is to contact the Telecommunications Ombudsman.
Please contact me any time to discuss or send me an email with the details.
I would like to detail to you my displeasure in your service.
I have had an iPhone 3G for a year and a half and all was fine up until around September last year. I was in Sydney Metro Area and I noticed I was starting to lose reception and not receiving calls or SMS until days later. I am now in Perth Metro and the situation is untenable. Issues below
No 3G Coverage
Echo in long distance calls
Missed Calls
No service when service indicator has 4 bars?
This phone is my only means of communication and my business phone. This situation is unacceptable and I want to cancel my contract.
I have now escalated my complaints as I was expecting these issues to improve, they have not.
My action is to now contact Vodafone directly and asked that you, Vodafone and I agree to end the contract as your company is not living up to the terms of the contract.
My next action if no response from Vodafone is to contact the Telecommunications Ombudsman.
Please contact me any time to discuss or send me an email with the details.