Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14560 Someone from QLD thinks vodafone is Completely at 25 Jan 2011 10:35:40 AM
I have been with Vodafone for a number of years and have experienced illegitimate phone bills, constant disconnection of phone calls, limited reception and poor assistance from staff.
I spent 40 minutes on hold to speak to a customer service operator, when I told them my problem they then requested to transfer me to someone more appropriate and simply hung up on me. 40 minutes wasted.
There is no point trying to get help from a staff member because their stores are already full of other unhappy customers.
I currently own the Iphone 4 and am instantly regretting extending my phone with Vodafone. Close to every phone call I make is disconnected half way through due to what I assume is poor reception. No matter my location, I have one or two bars of reception. I do not receive messages, my phone rings out and doesn't display a missed call, and most of the time it connects straight to message bank.
Recently I've had two people tell me my phone has been disconnected when they have tried to contact me.
VODAFAIL!!!
I spent 40 minutes on hold to speak to a customer service operator, when I told them my problem they then requested to transfer me to someone more appropriate and simply hung up on me. 40 minutes wasted.
There is no point trying to get help from a staff member because their stores are already full of other unhappy customers.
I currently own the Iphone 4 and am instantly regretting extending my phone with Vodafone. Close to every phone call I make is disconnected half way through due to what I assume is poor reception. No matter my location, I have one or two bars of reception. I do not receive messages, my phone rings out and doesn't display a missed call, and most of the time it connects straight to message bank.
Recently I've had two people tell me my phone has been disconnected when they have tried to contact me.
VODAFAIL!!!