Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14577 Someone from SA thinks vodafone is Worst network ever. at 25 Jan 2011 11:37:42 AM
I have been with Vodafone for the past 4 or so years for my business. In August this year we re-signed our contract for 10 staff phones for 2 years. About one month after we signed the contract, the network problems started to happen.
I live 10 minutes from the city, and my office is in the centre of Adelaide CBD. Every day on my way to work, as I would reach the city, reception would pretty much drop down to a single bar. Within my office it goes to 'no service'. I need to turn off 3G every time I'm in the CBD. If I forget to turn off 3G, IF I get service, then the call WILL drop out. Data is so slow it's practically unusable. I now leave my phone on 2G, as result I get GPRS data which is so slow it's not worth even using.
I have now gone out and bought a Telstra mobile / wifi unit, so that my iPhone now can use data when I'm not in the office or home, as Vodafone's data network is complete rubbish.
I spoke with my account rep at Vodafone about 2 months ago, and they promised network upgrades would have been completed that week. No change, no difference. When I travel to Sydney or Melbourne, it's equally as bad.
The only time my phone has ACTUALLY worked, was when I travelled to Japan and it was set to roaming, sadly I had better call quality and data talking to people in AUSTRALIA, using global roaming on a Japanese network.
At this point if I could exit Vodafone without an enormous penalty I would move to Telstra in a second.
I live 10 minutes from the city, and my office is in the centre of Adelaide CBD. Every day on my way to work, as I would reach the city, reception would pretty much drop down to a single bar. Within my office it goes to 'no service'. I need to turn off 3G every time I'm in the CBD. If I forget to turn off 3G, IF I get service, then the call WILL drop out. Data is so slow it's practically unusable. I now leave my phone on 2G, as result I get GPRS data which is so slow it's not worth even using.
I have now gone out and bought a Telstra mobile / wifi unit, so that my iPhone now can use data when I'm not in the office or home, as Vodafone's data network is complete rubbish.
I spoke with my account rep at Vodafone about 2 months ago, and they promised network upgrades would have been completed that week. No change, no difference. When I travel to Sydney or Melbourne, it's equally as bad.
The only time my phone has ACTUALLY worked, was when I travelled to Japan and it was set to roaming, sadly I had better call quality and data talking to people in AUSTRALIA, using global roaming on a Japanese network.
At this point if I could exit Vodafone without an enormous penalty I would move to Telstra in a second.
25 Jan 2011 12:36:34 PM: It would be worth clickng on the How to Complain link on ths site. I think you should be able to get out of your contract penalty free AND be reimbursed for the sim/phone you bought from Telstra, AS WELL AS the injury to your business.That is with the TIO. Also, it is worth considerng the class action against Vodafone.
26 Jan 2011 01:22:26 PM: i agree