Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14587 Someone from NSW thinks vodafone is 15 years counts for zip at 25 Jan 2011 12:34:31 PM
I have been with Vodafone for 15+ years. One of their original customers and you know what that counts for ABSOLUTELY NOTHING!!!! I bought an iphone 3 11 months ago. Since that time I have not been able to send emails - the reason I bought the phone. I have waited on hold for up to an hour sometimes and given up. I have written emails - not a single response. And after 15 years of loyal, paid on time service you know what I get - oh so sorry we will give you $30 off this month and then for the next three months you can have a discount. What I want is never to have to deal with Vodafone again. They don't care about my loyalty so why should I. Man up Vodafone. Cancel my contract at a reasonable rate. YOU HAVE SOLD A PRODUCT THAT CANNOT DO WHAT IT WAS SOLD TO DO. You don't deserve my business. Last Friday as my 2 year old was in an operating theatre guess what - no service coverage. This is in a suburb 5 minutes from the city and under Vodafone relay towers. Please - enough is enough
25 Jan 2011 12:58:33 PM: Time for the TIO - just details your issues and what Voda have offered.