26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14607 Someone from QLD thinks vodafone is Defies belief a modern day company can operate like this at 25 Jan 2011 02:14:30 PM
Returned my HTC Desire HD to the Vodafone store where it was
purchased on 8/12/10. The reason for the return was the phone was unable to
Bluetooth correctly - it could not remain tethered to a Navman (other phones
we have had no problem). The battery would last approximately five hours
before being flat, and the phone would freeze for lengthy periods of time
when you tried to use applications. There was no particular application
that would cause the problem - any application was capable of causing the
issue. When purchasing the phone we were told that it would need to be
returned within 30 days if there were any problems. When we arrived at the
shop we were told that it was 28 days and we were one day too late. I also
was concerned as the phone did not appear to be correctly connected to the
infinite plan ( staff had signed to SIM only plan) and we had to resign a new plan today (7/1) for the phone to be sent away for repairs. I have been informed that this may take up to six weeks. I am not at all happy with the service we have received so far - too many mistakes and no real service, the staff at the store were very friendly but I was particularly disappointed at the phone not being replaced as we had been initially informed.
I have so far emailed Customer Care centre three times and am still waiting
for a response; obviously NO Care would be more appropriate caption for their
support services. Apart from a computer generated response did not recieve a
response that actually indicates a human being has read our concerns, ideally I would like a complete refund as I no longer want to be
linked to a company that provides such services, if this is not possible at
the very least a new replacement phone as the original is obviously a lemon.
If a staff member tells you some info related to the plan or phone GET it in writing or record it (ask them first). After several hours we did manage to get access to a person who said the phone should be replaced but nowhere is this information stored for staff at the variuos stores to access and act upon. Remember what ever comes out of their mouths is useless unless in writing.
One final issue is the 28 day return to store policy from day of purchase - no where is it written in your signed contract that it is 28 days, info is given verbally only by staff, we were told 30 days by the sales person the day of purchase. GO Telstra or Optus.
28 Jan 2011 09:47:31 PM: Sh*t happens when the repair centre get's flooded and they have to send it interstate.