Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14620 Someone from WA thinks vodafone is very big failure at 25 Jan 2011 03:17:11 PM
I am in Perth CBD and there is no vodafone coverage. I havent had any reception all day. I have tried to contact customer service to no avail. I have been having problems for the last six months and I am trying to cancel my contract with them it still has 8 months to go. I cant even get a cancellation price out of them. They are pushing me department to department with no joy. I have had a sim swap. New phone everything but the service is just plan appalling. Is anyone else in Perth having major issues?
25 Jan 2011 05:39:53 PM: Yep! Just contact the TIO. Thats what i have done. Vodafone are supposed to call me back within 10 days of receiveing the information from the TIO. Its been 8 days and still havenet heard anything.
25 Jan 2011 07:12:49 PM: ive been over 10 days and havnt heard anything. fuckers
25 Jan 2011 07:14:18 PM: Should be 10 working days, and if you haven't heard anything back in 10 working days, you need to contact the TIO again with your original reference number.