Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14622 Someone from NSW thinks vodafone is Ultimate Fail at 25 Jan 2011 03:58:53 PM
Multiple problems. Phone calls drop out, I get the 3G symbol on my phone but surfing the web is such a painful experience. Slow or non responsive. But this is the part that is the worse.
Last November I requested exit my current Vodafail contract and sign up to a new 12 month contract for my wife and I so we could both get the iPhone. I wanted to pay off both fonts over 12 months, which they agreed.
My first bill came through for over $1K. I rang to dispute and the rep told me that this was an error and he would rectify. I checked my account on the Vodafail website about a week later and it still showed over $1K. I rang again and the 2nd rep said she didn't have any notes about this, but would process and change so I would only pay over 12 months.
Then in December while I was on the Gold Coast (with the worst mobile service I ever experience) the direct debit took place for over $1K.
When I came back to Sydney to do some post XMas shopping my credit card was declined. When I found put the direct debit went through, I immediately rang Vodafail.
The rep apologized etc and couldn't see why this wasn't amended from before XMas. This rep promise to fix and a refund would come through with 6 working days.
Six days later - no refund. Another call and I was told another 6 days.
Another 6 days - no refund. Another call an I was told that it's actually 10 working days. Ok fine.
Another 4 days no refund. Another call, more apologies and another 3 more days.
Another 3 more days and mo refund. Another and this supervisor said that because of the Queensland floods, there has been another 3 day delay because they have back offices in Queensland.
Another 4 days (today) and - surprise - no refund. Today's supervisor was puzzled at the Queensland flood reason given before - she said they have back offices in Queensland but none needed to deal with my problem.
Incredible. I'd say about 20-30 phone calls (with repeated constant dropped calls) and mistake and blunder one after the other and still no resolution in sight. I requested for the manager of today's supervisor to call me back.
Complaint to TIO about 7 days ago and now jut waiting.
This has been singlehandely the worst experience I've had with any Telco - and I've been a customer for maybe over 10 years now.
Last November I requested exit my current Vodafail contract and sign up to a new 12 month contract for my wife and I so we could both get the iPhone. I wanted to pay off both fonts over 12 months, which they agreed.
My first bill came through for over $1K. I rang to dispute and the rep told me that this was an error and he would rectify. I checked my account on the Vodafail website about a week later and it still showed over $1K. I rang again and the 2nd rep said she didn't have any notes about this, but would process and change so I would only pay over 12 months.
Then in December while I was on the Gold Coast (with the worst mobile service I ever experience) the direct debit took place for over $1K.
When I came back to Sydney to do some post XMas shopping my credit card was declined. When I found put the direct debit went through, I immediately rang Vodafail.
The rep apologized etc and couldn't see why this wasn't amended from before XMas. This rep promise to fix and a refund would come through with 6 working days.
Six days later - no refund. Another call and I was told another 6 days.
Another 6 days - no refund. Another call an I was told that it's actually 10 working days. Ok fine.
Another 4 days no refund. Another call, more apologies and another 3 more days.
Another 3 more days and mo refund. Another and this supervisor said that because of the Queensland floods, there has been another 3 day delay because they have back offices in Queensland.
Another 4 days (today) and - surprise - no refund. Today's supervisor was puzzled at the Queensland flood reason given before - she said they have back offices in Queensland but none needed to deal with my problem.
Incredible. I'd say about 20-30 phone calls (with repeated constant dropped calls) and mistake and blunder one after the other and still no resolution in sight. I requested for the manager of today's supervisor to call me back.
Complaint to TIO about 7 days ago and now jut waiting.
This has been singlehandely the worst experience I've had with any Telco - and I've been a customer for maybe over 10 years now.
She mentioned that the money was applied to my Vodafone account (????) so essentially my future bills will come out of that credit!!!! I was fuming at this stage.
She promised to rectify this, and then she started asking about the network service. So i explained that the network overall is worse now than before. Internet service is horrible, I even said where i work there is a major Vodafone office with a tower etc and I was getting back service there.
She said that she will call back in an hour (i was on my home from work and on the train at this point) and she said she would transfer me to the technical team who will run tests etc.
She said that if it was proven that I'm not getting the service I signed up for then I should be able to get out of my contract with no exit fees. BUT I couldnt keep the phones (which is what I really want as they are both unlocked).
So anyways - an hour later - no call.
Brilliant service - even from the manager. Today is the end of the 10 day period - i'll be following up with the TIO now.
Fingers crossed.