26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14648 Someone from VIC thinks vodafone is huge fail at 25 Jan 2011 09:28:14 PM
Signed up to crazy johns on vodaphone may 2010, explained needed coverage in Bright in Victoria as we have a holiday place there. They checked the map and showed us on their computer screen, 'no problems with coverage'. I am often there by myself with my kids and need a reliable phone which until this week I thought I had. This last week up there, phone just kept dropping network, and asking me to select network operator. After calling customer care I did all the usual took out the battery and sim, changed network to gsm instead of dual and selected manual operator. Seemed to work at first, then when my husband arrived Friday, he too was off the air. We spent the last three days of our holiday trying to resolve this issue with customer care to no avail. Today we visited the store we signed with who also tried to get us help through customer care, but it appears crazys johns only guarantee reception at our home address, something they failed to mention when we signed up. The store manager was shocked at what customer care were telling her and also noted that on the coverage map Bright was fully covered. She got no where with customer care so its off to the TIO for me next. Simply, I need a phone that works where they told me it would work and at no time was I told I would only be guaranteed service at my home address, for that I have a Landline!!!
25 Jan 2011 10:17:45 PM: What is the post code for Bright, you can check the coverage on the map at the top of the page in the tab Your Coverage.......if you can please enter your own experiences as well.

Do the phones work at your home address with good signal, have you tried to walk around the house to ensure they do??

Check out the How To Complain tab at the top of the page - may give you direction on what to do next!!

Good luck and let us know how you get on!!! Vodafail.com mod
25 Jan 2011 10:19:31 PM: I think the post code is 3741 (Google is your friend)
26 Jan 2011 06:31:15 PM: Similar issues here, I live in Hoppers Crossing and frequently travel to Maffra postcode 3850. Not only do i get one- two bars of signal inside my home, but Maffra itself is a black spot. I'm lucky to have a single bar of signal to recieve a txt let alone a phone call from someone I need to be in touch with.