26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
14652 Someone from QLD thinks vodafone is Absolutely disgraceful at 25 Jan 2011 10:31:30 PM
Been with vodafone for many years. Since July, my partners phone broke and the Vodafone worker said that it was her fault that she had it near an air con vent in the car and it got water damaged (WTF?), and the coverage has been disgraceful. Full service one minute, no service the next. Have missed many phone calls (even tho in full service) and delayed text messages and am sick of putting up with the bulls**t. I've tried calling customer service to which my calls either cut out or am just given that i've reached the wrong department and to try later or during business hours (when i work). We both want out of our contracts!
25 Jan 2011 10:35:35 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt end up going to the TIO, but follow all of the steps along the way. Such as complaining to Vodafone first (keep records of those conversations as the mor info you can provide the TIO, the better you have of getting what you want).

Best Of Luck :)