Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14671 Someone from NSW thinks vodafone is Vodafone Sucks at 26 Jan 2011 10:31:22 AM
http://www.smh.com.au/technology/technology-news/revealed-how-vodafone-dealers-bend-the-rules-posing-as-customers-20110121-19yn3.html
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod