Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14691 Someone from VIC thinks vodafone is incompetent at 26 Jan 2011 06:41:39 PM
My handset refused to work (re-setting constantly, not recieving mssages/calls) and was told to put my complaint to the insurance department when my warranty covers faults in the phone for the life of my contract. I objected and spent 5 days over the christmas season on and off the phone with the so-called customer care. After finally giving in and re-contracting with the promise of a discounted early terminaiton fee, I get my bill and no discounts had been applied. I call to query why the discount did not appear clearly on my bill only to be told a lesser amount was applied and there was nothing he could do about it. I asked for the call recording to be retrieved as a product had been sold to me only to be told that calls are not recorded! How can they sell a product if the call was not recorded to say that I was re-contracting? He calls me back to apply the original discounts, but I'll be calling them again soon to get out of my contract. If they think they'll get away with charging an ETC, I will take it further. No proof of sale, no recording of acceptance? No more vodaphone. They can have the phone back too if they want!