Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14695 Someone from VIC thinks vodafone is bills at 26 Jan 2011 07:25:52 PM
Vodafone has been messing with my bills since November 2010. The created a second account for me when i signed a new contract. Credits were not transfered over and they were about 400 worth. I was on hold about 15 times in total over 8 hours on the phone to them. Plus I was promised insurance now find out I don't have this. I thought after speaking to 3 supervisors this was sorted on December 21st December. I got a bill on my old account for the credit which was sent to new account saying I owe them 219 plus bill on my new account of 98. I called got hung up on twice then someone called me back saying we transfered the credit to your othwer account so you owe us still. Tghe service constantly drops out not sure if it is the iphone4 but Vodafone has gone downhill badly in 2010. I have sent emails to their customer care and over having to call them every month to sort out their lack of billing skills. They try to twll me I have 2 phones same number. I can't wait untilk this contract is over so i can say goodbye to Vodafone forever.