26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14708 Someone from WA thinks vodafone is Completely ridiculous. at 26 Jan 2011 10:38:22 PM
Just moved to a new house in kinross. Signal indicator consistantly indicates 3g coverage with fair to good signal strength. You wouldn't know it from the complete inability to send or recieve any form of data. I transferred from 3 to vodafone on the promise that coverage and service would be of the same standard thay I had recieved from 3, as the two companies were in the process of merging. What a mistake that was...

I don't know what avenues I have available to me, but I will definately be exploring all my options now I've discovered that I'm not the only one experiencing these issues.
28 Jan 2011 09:23:49 AM: Wow, did I right this in my sleep? No. I'm the same, live in Kinross, swapped from 3 to Vodafone blah blah blah. I missed a very important phone call on Australia Day that cost me a lot of money. Not happy Jan!
1 Feb 2011 07:49:02 PM: Just up the road and same issues, VAU called me and told me I was in a low signal area, I said "What PERTH? this happens all over not just at my home" they then said "we will ring you back in 30 minutes" Guess what, that was 2 weeks ago, still waiting...
When you DO get through to them, make sure you ask and get their name, ask them to spell it for you as well, also ask them to confirm that the call has been recorded, they are allegedly recording them all, I think this is to cover them when the CSR says things they shouldn't, so you should be able to ask them to get the recording and match the claim and responses.
Oh Candlewood by the way, RIGHT near the comms tower !!!