Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14711 Someone from NSW thinks vodafone is Check this for an answer.... at 27 Jan 2011 06:20:37 AM
Clean my SIM with my finger (Its quite well protected in my iphone I think).
Use 2G not 3G? 2 months free? Should be more than that.
Response (Tamra) 27/01/2011 08:10 AM
Hi XXXXXX,
Thank you for your email.
I advise there have been some issues with 3G accessibility in some areas in recent times.
Vodafone are currently upgrading and enhancing the network to resolve this issue, I can advise that last weekend we did launch our new 850 network in Sydney and surrounding suburbs. We plan to have all new network sites installed and running by the end of March.
I suggest that you do a manual reset by turning off your handset, take the sim card out, wipe the copper part of the sim with your fingers, place back in and then turn your phone back on. This will reconnect you to the network and every so often it is a good idea to clean your sim card. Also while work is being done on the network I recommend that you change the settings on your handset to the 2G network only. This will reduce call drop outs and improve coverage as it will stop the phone switching between the two networks 3G and 2G.
Vodafone endeavour to provide only the best service to our customers and we sincerely regret any inconvenience caused to you as a result of this issue.
Please be assured that our technicians treat issues such as this as a matter of urgency to ensure that the service is fully restored for all Vodafone customers as soon as possible.
As goodwill a offer I have placed 2 months free access on your account, you will see this credit on your next invoice.
Kind regards,
Tamra
Correspondence Team
Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au
This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au
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Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au
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Use 2G not 3G? 2 months free? Should be more than that.
Response (Tamra) 27/01/2011 08:10 AM
Hi XXXXXX,
Thank you for your email.
I advise there have been some issues with 3G accessibility in some areas in recent times.
Vodafone are currently upgrading and enhancing the network to resolve this issue, I can advise that last weekend we did launch our new 850 network in Sydney and surrounding suburbs. We plan to have all new network sites installed and running by the end of March.
I suggest that you do a manual reset by turning off your handset, take the sim card out, wipe the copper part of the sim with your fingers, place back in and then turn your phone back on. This will reconnect you to the network and every so often it is a good idea to clean your sim card. Also while work is being done on the network I recommend that you change the settings on your handset to the 2G network only. This will reduce call drop outs and improve coverage as it will stop the phone switching between the two networks 3G and 2G.
Vodafone endeavour to provide only the best service to our customers and we sincerely regret any inconvenience caused to you as a result of this issue.
Please be assured that our technicians treat issues such as this as a matter of urgency to ensure that the service is fully restored for all Vodafone customers as soon as possible.
As goodwill a offer I have placed 2 months free access on your account, you will see this credit on your next invoice.
Kind regards,
Tamra
Correspondence Team
Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au
This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au
*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au
*************************************************************************************************************
27 Jan 2011 06:58:39 AM: They gave me the same speil but i engaged my force and they finally released my contract, now im with telstra next G network cannot complain at all, i get coverage everywhere even in the mines!!!!!!!
27 Jan 2011 07:32:04 PM: wow, they actually tell you they are incompetent.... interesting.