26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
14725 Someone from SA thinks vodafone is at 27 Jan 2011 09:10:10 AM
27 Jan 2011 09:14:50 AM: Escalate your issue to the TIO...Check out the How To Complain link for more information.
27 Jan 2011 09:37:05 AM: Guys, You cant escalate to TIO for anything. the TIO are gonna start getting pissed!. You did the wrong thing by just going ahead and getting a new contract. I mean Yes its a pain how bad the wait times are but you need to try sort out things before you take the leap to another operator. Handset issues are not grounds for contract cancellation. As long as vodafone continue to try and fix your issue with the handset there is nothing they are doing wrong from TIO's perspective. By refusing to pay it all you are achieving is a bad credit rating. Honestly mate your gonna be stuck with this bill now as ill be very surprised if the TIO will help you.
27 Jan 2011 09:43:24 AM: TIO will not get pissed, they are there as a last resort and to try and sort these issues out. He has tried everything with Vodafone, they are unwilling to assist or offer him what they promised, so his next logical step is the TIO.

Give it a go, the worst they can say is there is nothing they can do :)
27 Jan 2011 09:54:08 AM: I cant believe they have not even offered to send it for repair. This is standard process. if you call TIO make sure you tell them they have not offered you a repair. They may not be able to help you out your contract but you will at least be able to get a new phone out of it....which im sure is not really what you want....I suspect you had a Nokia N8? Heard of PLENTY of issues with those babies.
27 Jan 2011 10:04:08 AM: Go to the TIO straight away.
27 Jan 2011 01:03:38 PM: The repair on phones only took effect in Jan 2010, he needs to take it in to nokia to check the N97. I was in the same boat with my N97.

He refused Vodafone's 10% off the bill. That was their help, but was refused, doubt the TIO will help there.
27 Jan 2011 01:32:19 PM: As a customer he has a right to refuse 10% off!!!

Take it to the TIO straight away, the TIO will help.
28 Jan 2011 04:52:54 PM: Actually, unless you want to get some evidence against the TIO, report it to the ACCC.
http://www.accc.gov.au/content/index.phtml/itemId/909293/fromItemId/142
2 Feb 2011 10:58:45 PM: Pretty much what they said. There are policies in place and unfortunately if you blatantly don't follow them, there's not much you can do. Rules are rules.
5 Feb 2011 08:17:01 PM: Legislation should be changed to ensure that phones are implicitly guaranteed for the term of the contract they are sold for.



All trademarks and copyrights on this page are owned by their respective owners. Comments are owned by the Poster.
Copyright © 2011 Vodafail.com - Contact someone@vodafail.com - Vodafail Statistics