Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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14729 Someone from NSW thinks vodafone is continuing to fail at 27 Jan 2011 10:02:48 AM
With no coverage at my business (previously reported and for which Vodafone will not do anything), I am now resorting to connecting with some of my customers and suppliers by text using Skype over the internet. I am paying for Vodafail to provide NO service, I am paying for my broadband connection and I am having to pay a small fee to Skype for a service I should have to fuss with. To receive texts, I have to walk 100 metres up the hill for coverage, which I do several times a day to see who's trying to contact me. Calls constantly dropping out but this has become so normal as to be almost commonplace.