Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14730 Someone from NSW thinks vodafone is 100% at 27 Jan 2011 10:10:33 AM
I now have a TIO reference number, and want to pursue the matter with Voda, but of course, I CANT EVEN SPEAK TO A PERSON. It's just a long hold wait, followed by a messaging service to leave your number for a call back.
Oh, and 3 days later, they haven't called back. This is beyond a joke.
Oh, and 3 days later, they haven't called back. This is beyond a joke.
27 Jan 2011 10:21:11 AM: After you get a TIO reference number, the carrier (vodafone) has 10 working days to contact you. Don't worry about contacting them, as there is nothing they can do for you until their TIO resolutions team look into it. If they have not called you in 10 working days, contact the TIO again with your original reference number and they will make it a level 2 case.
27 Jan 2011 10:37:39 AM: My objection is to even having a line to put you through on for TIO matters, which leaves you waiting on hold for an extended period, but whose function is to merely act as a messaging service. This makes the hold time both suspicious and insulting.
27 Jan 2011 11:12:25 AM: They will not talk to you about much until they have used the 10 days to investigate your case. Best of luck either way, but I think you are contacting them prematurely resulting in wasted time for you.