Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14749 Someone from VIC thinks vodafone is Money for nothing at 27 Jan 2011 01:49:07 PM
I signed up to a $49 cap with vodafone in September 2010. Ever since then, the internet connect has been pretty poor. In early Jan of this year, it became almost non existent - It now takes on average 45 seconds to download the google home page and at times it wont even do that. Forget watching any videos on you tube - 'network error' and checking emails - 'unable to load conversation'. I'm pretty reliant on email for work and study and I'm sure I'm not alone. I cant get ADSL at my home so I was hoping to supplement my Telstra wireless bigpond account with the 1.5GB (+ 1GB bonus) data allowance per month by using my phone as a portable wifi hotspot - sounded like a great idea but now I'm lucky to get 3 or 4 MB per day. I called vodafail a few times but like most of you, I dont really have the time to wait on hold for 30 - 60 mins. at a time. I eventually got through and spoke to a man in a call centre who informed me that I should try switching the phone off and on again and see if that makes a difference or try the SIM in another handset - why would I need to try another handset? I have a brand new handset provided by vodafail. He told me that a 'team' of engineers would investigate the problem and get back to me in 4 -5 days....that was 5 days ago. Just sent a complaint to the TIO. I'm tired of being ripped off and I want out.... hello Telstra.