Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1476 Someone from WA thinks vodafone is Very disappointing at 23 Dec 2010 03:18:00 PM
I sent the following email today and am waiting on a reply:
From: Michael
Sent: Thursday, 23 December 2010 11:53 AM
To: 'Network.Feedback@vodafone.com.au'
Subject: My Vodafone service
Good afternoon,
It's with regret that I write this email. I've been a Vodafone customer for many years now and have always stood by your brand and service as a loyal customer.
The past few months I have begun to question that loyalty.
I currently use an iPhone 3GS and have experienced frequent network related issues with delays in network registration (sometimes taking over 5 minutes to locate the network), call dropouts, call fails and the recent Perth network outage. Today was an excellent example of this. I had to switch my handset off several times in a bid to have the network recognise it's presence so that I could make a call.
I have never had a hardware related issue with this handset, however was considering changing to a HTC phone as I am beginning to question whether it could be the iPhone. Friends and colleagues assure me that it is the network as they too are experiencing the same issues.
My problems with attaining network signal have steadily worsened and I am considering changing networks, even with the cost of cancelling my contract, in a bid to achieve a better standard of coverage in metropolitan Perth.
Is there any update available on improvements to coverage in Perth? Surely with the combined networks 3 and Vodafone there would have been integration between the networks by now?
If things don't improve I would certainly consider the option of changing service providers. At this point in time I am struggling to find reasons to retain my service with Vodafone.
I look forward to your reply,
Michael
From: Michael
Sent: Thursday, 23 December 2010 11:53 AM
To: 'Network.Feedback@vodafone.com.au'
Subject: My Vodafone service
Good afternoon,
It's with regret that I write this email. I've been a Vodafone customer for many years now and have always stood by your brand and service as a loyal customer.
The past few months I have begun to question that loyalty.
I currently use an iPhone 3GS and have experienced frequent network related issues with delays in network registration (sometimes taking over 5 minutes to locate the network), call dropouts, call fails and the recent Perth network outage. Today was an excellent example of this. I had to switch my handset off several times in a bid to have the network recognise it's presence so that I could make a call.
I have never had a hardware related issue with this handset, however was considering changing to a HTC phone as I am beginning to question whether it could be the iPhone. Friends and colleagues assure me that it is the network as they too are experiencing the same issues.
My problems with attaining network signal have steadily worsened and I am considering changing networks, even with the cost of cancelling my contract, in a bid to achieve a better standard of coverage in metropolitan Perth.
Is there any update available on improvements to coverage in Perth? Surely with the combined networks 3 and Vodafone there would have been integration between the networks by now?
If things don't improve I would certainly consider the option of changing service providers. At this point in time I am struggling to find reasons to retain my service with Vodafone.
I look forward to your reply,
Michael
27 Dec 2010 01:30:53 PM: Update from me. I got a phone call on Xmas eve advising that a specialist network rep would investigate all my issues. He waived this months entire bill (yet to be confirmed) and advised that I would receive a call the following day (Xmas day) to update me on the progress of their investigations. I queried whether they would be making followup calls on Xmas day and was advised yes. It is now 27th Dec and I have had no update and no calls from them whatsoever. I sincerely doubt that my bill has even been waived as promised. Stay tuned.
29 Dec 2010 01:54:59 PM: Another update from me, got a call from same guy as before in the 'high priority' complaints team (?) forgive me I didn't catch the dept name clearly. Not only have I been offered a waiver of this months invoice but also assured if this doesn't turn out well I will be released from my contract without financial penalty. I'm impressed not only at the tone of the response I have received but the fact I actually got a call back. I honestly don't want to change service providers. I hope this does get better! I guess I worded my complaint email rather well...Stay tuned. PS: Can't really confirm bill has been waived until I receive following invoice...