Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14771 Someone from VIC thinks vodafone is Doesnt listen to themselves speak at 27 Jan 2011 04:50:59 PM
After a 7 week wait, (was told 72 hours)vodafones investigation team got back to me about why i had network issues in my area (melbourne cbd)
Over the phone i was told.
VF:"The network issue is a insignificant issue
Me: the online map says its a 3g zone
VF: yes the zone is 3g but the zone isnt a 3g zone
Me: what? can you please repeat that
VF: the zone you are in isnt a 3g zone
Me: the maps says it is, its the middle of melbourne
VF: yes that zone is a 3g zone, but it isnt 3g capable
Me: my handset isnt 3g capable? (i have htc DHD)
VF: no the network zone isnt a 3g zone
Me: so melbourne cbd is a 3g zone but isnt a 3g zone
VF: yes. is there anything else i can help with?
Me: Supervisor Please
Over the phone i was told.
VF:"The network issue is a insignificant issue
Me: the online map says its a 3g zone
VF: yes the zone is 3g but the zone isnt a 3g zone
Me: what? can you please repeat that
VF: the zone you are in isnt a 3g zone
Me: the maps says it is, its the middle of melbourne
VF: yes that zone is a 3g zone, but it isnt 3g capable
Me: my handset isnt 3g capable? (i have htc DHD)
VF: no the network zone isnt a 3g zone
Me: so melbourne cbd is a 3g zone but isnt a 3g zone
VF: yes. is there anything else i can help with?
Me: Supervisor Please
27 Jan 2011 05:19:07 PM: nice paradox
28 Jan 2011 07:46:45 AM: One time when having an issue I asked to speak to someone in Australia and was told that service is one longer available. God only knows what else is not available.
28 Jan 2011 09:18:33 AM: Why does speaking to someone in Australia make a difference? You think if that were the case they'd drop the phone and run out and install a reception tower in your lounge room? Nothing short of racism to think it would make any difference to your reception.
28 Jan 2011 05:02:16 PM: That isnt a racist remark...I would also rather talk to someone about the reception problems that actually resides in the same country from the one where I am experiencing the difficulties. What happened to common sense?