26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14783 Someone from NSW thinks vodafone is shocking at 27 Jan 2011 07:39:19 PM
Every time I call vodafone, which is every month, I get shuffled off from this department to that, and then back again, nothing gets resolved, I often get cut off and have to call back, it ends up taking up HOURS of my time and often with little to no success. Terrible!
27 Jan 2011 07:42:28 PM: Delayed voicemail, delayed SMS, network drops out, disproportionate bills to cap and usage, vodafone staff tend to shuffle you from department to the next without ever resolving issues, extremely inconvenient and bad service
27 Jan 2011 07:42:44 PM: I use my phone for work so when messages don't come through - SMS and voicemail - for hours, to days, it affects my livelihood and my professionalism
27 Jan 2011 07:43:07 PM: I am on a $99 cap, my bill often exceeds $1000 even though my usage does not exceed my cap amount (as told to me by a vodafone employee) and I do not download data. I have to call vodafone every month to resolve and only once have I had success. The other times my phone has been barred because I refused to pay the entire amount, thereby forcing me to pay it as I need my phone for work and then ahving to spend literally hours and days of my time energy and money trying to get my money back. It's an absolute disgrace
27 Jan 2011 07:45:39 PM: Hi, I have merged your 4 posts into one post and 3 replies. If you have more to add about your experience with Vodafone, Please add it as a reply.

We feel your pain, and believe me when I say you are not alone.

If you wish to get out of your contract penalty free, check out the 'How To Complain' link at the top of the page.

vodafail.com moderation team.
27 Jan 2011 07:45:59 PM: Is it true that every time you make a complaint to the telecommunications ombudsman it costs vodafone $1000? It seems to be the only way you can get them to do anything, by threatening them with the ombudsman....
27 Jan 2011 07:46:31 PM: No, a level 1 case costs them about $31, a level 2 case costs them about $260
27 Jan 2011 07:51:44 PM: Fees: http://www.tio.com.au/members/fees.htm

Most cases will not go past a level 2 case :)