26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14798 Someone from NSW thinks vodafone is The worst fail of my life at 28 Jan 2011 07:14:09 AM
I've cancelled my account twice after 12 weeks of trying (not that I should have even had to cancel - my contract expired). I've requested some sort of confirmation number each time to confirm cancellation and was given one. Cue celebrations that I'm officially free of Vodafone forever!!! Then I get a bill. And another bill. Eventually I call - "you're account is still active. We have no notes on your account to show anything about a cancellation. Should I put you through to the cancellations department?' What would that achieve?
28 Jan 2011 10:15:03 AM: You have tried!!!!

Go direct to the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks Vodafail.com mod
28 Jan 2011 01:38:40 PM: What a process! I have the reverse problem. Churned to Telstra on 21st Dec 2010 and then waited for a final account. No joy until on the 13th of Jan 2011 a 72 hour final demand turns up demanding immediate payment or additional costs will be incurred. Contacted the Vodaphone internal collections (?) number (1300652952) and was told that this is the one and only form of final bill. WTF!