26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
14813 Someone from QLD thinks vodafone is at 28 Jan 2011 10:13:49 AM
I transferred from a corporate contract to a 24 month cap plan, week 1 of Jan. Everything thing seemed to be going ok aside from 20 minute hold times each time I needed to contact VF, then my phone was disconnected for outgoing calls/texts. Contacted VF and a day later phone was operational again.

Its now week 4 of Jan and no sign of the phone. I have called vodafone 4 times now each time to be told someone will get back with the status of the order. Still waiting for that call...

Reading the compalints am pretty nervous about commiting to VF for the next 2 years...what to do...
28 Jan 2011 10:19:08 AM: Easy..........don't do it!!!!

Think it is hard at the moment......it will be nigh on impossible later down the track.

I think when (if) the phone arrives you can refuse delivery but you must keep Vodafone informed of your intentions, it has a tendency to focus their minds..........just!!!
28 Jan 2011 10:34:25 PM: DON'T................DO..................IT!!!!!!!!!!!!!!!!!!!!!
Can't you read the warning signs?
29 Jan 2011 08:34:46 PM: Do you work for Telstra?