Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1483 Someone from VIC thinks vodafone is Total Fail at 23 Dec 2010 09:25:33 PM
After countless calls and emails to and from vodafone, I contacted TIO and informed vodafone the same day about my complaint, next day got a call off vodafone told them I want out of my contract ( been with them since sept this year) and they said ok, they didn't even try to keep my business no exit fees. Only have to return the phones. Don't put up with any of their lies in regards to fixing their network as high priority. If you ever get through to anyone tell them you want out of your contract and your not going to pay any exit fees. if they say yes you will pay exit fees hang up and contact TIO, they are well aware of vodafones issues.
24 Dec 2010 10:11:50 AM: Have you returned the phones and have they stopped billing you?
24 Dec 2010 01:58:11 PM: Haven't returned phones yet, I'm still looking for another provider. As for billing me not hundred percent sure. They offered to waive my monthly costs earlier but have yet to take them up on it.
25 Dec 2010 02:34:40 AM: Are you still paying UNTIL you return yourphone?There are some good enough pre-paid phones around at the moment, and a couple newish telcos offering what looks like much better deals. Amuse yourself with something other than your phone. Your phone does NOT define who you are, any more than what brand of cigarette used to define who you were, or what tribe you aspired to belong to.