26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14843 Someone from VIC thinks vodafone is FAIL at 28 Jan 2011 04:00:22 PM
Calling the cancell my account.. the lying little c*nt at prepaid told me I'd wait "maximum 4 minutes" to speak to billing... I've been waiting 30 minutes!! that lying little f*cker!!

I don't care if they are Indian, Aussie or eskimos - if they lie to a customer they are scum!!!

Thanks vodafone for the great service - your employees are a bunch of liars!!! ..stealing our info off the net too... and giving it over to organised crime!!!

28 Jan 2011 04:21:17 PM: STILL. F*CKING. WAITING!!!!!!
28 Jan 2011 04:22:52 PM: that's the 1 hour mark.... pick up the f*cking phone vodaf*ckers!!!!
28 Jan 2011 04:29:44 PM: some *ssh*ll answered... now he's put me on hold again... this time "for a minute or two"..... 6:29pm... let's see how long it takes....
28 Jan 2011 04:32:46 PM: back on time! but he only came to tell me he was putting me on hold for another 6-7 minutes... this should be interesting....
28 Jan 2011 04:38:05 PM: on hold again! surprise..... now waiting for supervisor!
28 Jan 2011 04:51:58 PM: HAHA you're kidding... now the supervisor is going to call me back....
28 Jan 2011 04:52:48 PM: Vodafone has a f*cking army of indians just waiting to sap up my time..... good friday arvo!!
28 Jan 2011 05:03:08 PM: They said 5 minutes. I stressed that people had been told 5 minutes and they hadn't heard back in 2 weeks! The supervisor insisted that she'd be just 5 minutes. That was 13 minutes ago..... let's see how long I wait... (she probably just finshed her shift!) f*cking b*tch!!
28 Jan 2011 05:08:43 PM: That's 20 minutes - she said 5.... WTF!!!
28 Jan 2011 05:09:38 PM: am I supposed to sit here waiting all f*cking evening... it's already been nearly 2 HOURS!!! I want to get dinner I had a f*cking long enough day as it is.... F***************CK!!!!
28 Jan 2011 05:09:47 PM: Whilst I understand your frustration, to avoid moderation of your posts can you please avoid any further profanity.

vodafail.com moderation team
28 Jan 2011 05:21:24 PM: Supervisor gave me her name (probably a fake name) and said she'd call me back in 5 mins... it's now been over half an hour..... seriously, no seriously... what can I do... it took me 1 1/2 hours just to get hold of her (spoke to 5 people and went on hold 5 times before being put through to her)... an absolute farce..
28 Jan 2011 05:27:35 PM: Welcome to the world of Vodafone!!!!

When (if) she does ring you back tell her you shall be taking this matter to the TIO......it does change their attitude somewhat!!!

The details of TIO may be found on the tab How To Complain located at the top of the page.

Good luck, we share your pain!!!
28 Jan 2011 05:28:31 PM: Supervisor was supposed to call me back in 5 now it's been 40 minutes....
28 Jan 2011 05:30:53 PM: This is f*cked I give up going to the gym... I suppose 2 1/2 hours wasn't long enough..... all I wanted was my money back....
28 Jan 2011 05:31:13 PM: good night all
28 Jan 2011 05:40:34 PM: just lodged my first complaint with the TIO....
28 Jan 2011 05:41:18 PM: Worst part of this is that this is how most vodafail customers get treated.
28 Jan 2011 06:47:58 PM: lol, now back from the gym.... "i'll call you back in 5"... has now been 2 hours!!!!
28 Jan 2011 06:57:35 PM: I'm at a complete loss as to what to do...........
28 Jan 2011 06:58:28 PM: meanwhile Nigle Dews is probably having the seafood buffet at my expense.... having a good laugh at all the suckers he's got diverted to india! haha jokes on us people!!
28 Jan 2011 08:02:31 PM: Racist
29 Jan 2011 12:00:48 AM: 7 HOURS LATER AND STILL NO CALL - WTFFFFFF!!!!!!! LYING F*CKERS!!!!!
29 Jan 2011 10:37:40 AM: Exactly 18 hours later and still not a single response!!!!!! THEY WILL LIE TO YOUR FACE!!!
29 Jan 2011 12:24:06 PM: 20 hours later.... now I have wasted Friday morning because I couldn't work from home as planned because mobile broadband wasn't working, wasted Friday afternoon because I spent 1h 15m on hold then waited 2 hours for a call back from supervisor of modem data support (Nisha Rani - probably a fake name) which never came, now I will attempt to go to the store of purchase and get my refund... this is a complete joke... time to waste my Saturday. Oh boy!
29 Jan 2011 12:25:47 PM: And as a corollary, it cost me money to stay on hold last night, and will cost me money to pay for parking in the city today... they have not only f*cked my broadband access, but are also costing me from my wallet... these guys are thieves and liars..
29 Jan 2011 05:34:03 PM: I just went into the store and was given a $79 refund on my USB modem, but they refused to refund me on the $150 credit I'd purchased. It took 80 minutes to get the refund, in which time my parking expired which earned me a $60 fine lol... I'm writing to Nigel Dews...
30 Jan 2011 11:37:53 AM: hahaha well i for one liked the swearing. :) vodafone is a joke!!!! send Nigel the parking bill
4 Feb 2011 03:29:58 PM: UPDATE: I got my money back for the credit and the modem. I'm all signed up at Piper Alderman and I'm going to push all the way to get these crims back for the hell they put me through.

Also, now that I'm with another ISP - LIFE IS BACK TO NORMAL - IT FEELS AMAZING