26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1485 Someone from NT thinks vodafone is Vodafone is great!! at 23 Dec 2010 09:49:27 PM
To all that are complaining, I know why u cannot call anyone ... The people your are trying to call have blocked your number cause they find it to 'painful' to speak to u!! (no reception issue)I cannot believe people waste time on this. Try being nice to the customer service staff , I'm sure they don't go into your place of work and blame their list of personal problems on u.. Most people have bigger issues than phone reception in their lives to deal with , but it's all about u isn't it?? !!
23 Dec 2010 09:54:54 PM: Actually it's all about me..........the customer.
23 Dec 2010 10:22:27 PM: Yeah your the customer , if u don't like them ... Leave they probably don't like u either! I'm a customer at alot of places everyday and don't feel the need to be a complaining waste of space , if I need to say something I say it and don't blame the individual person who is working their butt off in a thank-less job! I'm sure u wouldn't jump onto a website as soon as u had a good experience. Grow a pair and move on
23 Dec 2010 10:48:32 PM: On the contrary, only the other day I complimented someone on their customer service with a web comment and I followed it up with a phone call as well. The sales person, company rep, customer service agent, call it what you will is the shop window for the Organisation. They are the front line staff, the first individual that a customer deals with. As far as growing a pair is concerned, I have grown a pair and they are bigger than yours.
23 Dec 2010 10:55:47 PM: This isn't a matter of not liking the company, it's a matter of Vodafone advertising and selling a service they know they can't provide. Then they understaff their service centres so that people can't get their problems resolved. The people who work in Vodafone stores should be just as upset with Vodafone as the customers for making their jobs infinitely harder.
23 Dec 2010 11:09:05 PM: Hmm just to easy to not tell the truth online , isn't it. As far as the staff being the front window, I agree but does this mean they should be treated Like crap? They have the same issues with phones etc , instead of being rude , getting pissed off or ruining your health and others by being/ stressing others out just go to a different company ! If u had the choice of Vodafone and before even seeing if it worked ( personal responsibility ) pay your contract out and go! It's always someone else's fault , no one forced u into that shop.
23 Dec 2010 11:14:48 PM: Well let's hope there is some good from this website and the customers and staff can enjoy Vodafone ! Maybe some direct letters to the CEO asking for a direct response from him!
24 Dec 2010 11:30:18 AM: you are making gross assumptions that all customers treat the staff badly. sometimes frustration boils over, but what steps are Vodafone management taking to help alleviate the problem for staff and customers?
and as for the previous comment - "It's always someone else's fault , no one forced u into that shop." pardon? I entered a contract. I pay them, they supply service. I'm still paying them but where is my service? both phone and customer!



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