26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14855 Someone from NSW thinks vodafone is Customer service complaints at 28 Jan 2011 06:14:13 PM
Ok I have been on hold 4 times now, each time for no less than 2.5 hours(5 hours was the max only to be hung up on when put on hold), finally was able to log onto myvodafone to check my call data and what do you know every time I try to see more than the last 7 days it disconnects me. They have been charging me for downloads I do not receive and have been charging for V2F calls.
It goes from bad to worse they sent me a email saying "recharge on the 28/1/2011 and get double bonusbank points", so I recharged and as you most probably know no extra bonus points. Been on hold now for 2 hours and 45 minutes.
Has taken well over 13 days and 10 hours on hold just to be able to log into myvodafone, but I still cannot do anything once logged in as they cut me out and I have to log in again. And I have been with VF since day one(loyalty LOL)
And I could go on and on, but hey my broadband speed hit the most ever whilst here now 750kbps YAY so much for 7mbps. Oh and my phone internet connection is that slow it times out between pages.
Thanks for putting this site up
28 Jan 2011 10:07:49 PM: Please check out the How to Complain link on this site.