Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1488 Someone from NSW thinks vodafone is two thumbs down. at 24 Dec 2010 05:23:25 AM
Just got a contract release, 15 months into my contract, with no break fees.
My advice:
- document your issues and attempts to resolve
- attempt to resolve with customer care but DO NOT fall for their stall tactics around testing your area, handset or SIM. The problem is probably a network issue, it's likely not caused by anything else.
- if continuing network or customer service issues occur, call the TIO.
- a customer service manager will call you back, although it may take up to ten days.
- they will offer you gratuities such as credit, a reduction in plan costs with a view to review in a month.
- if you want to break your contract, do not accept these offers. Explain that you've lost confidence in the network, you are highly reliant, etc; Explain that the only feasible resolution is a contract break.
- they will likely agree to this, conditionally. They may push the early termination fee or cost of handset. DO NOT accept this. Simply explain that you have been paying x amount for so many months and you must have covered a major proportion of the phone cost. If that doesn't work, explain that you are unsatisfied with the outcome and you will escalate with the TIO (Vodafone's fine increases every time you escalate due to non-resolution. Not only will their fine increase, but Vodafone also pay an amount of the TIO's operating costs proportionate to their issue burden).
- At this point, your release should be approved. Get this in writing, via email or SMS.
- You will be allowed to immediately port your number to another network.
- once you do port, an account closing balance will be issued. This WILL NOT include any penalty payments such as early break charges.
Stick with it and seek a fair outcome!
My advice:
- document your issues and attempts to resolve
- attempt to resolve with customer care but DO NOT fall for their stall tactics around testing your area, handset or SIM. The problem is probably a network issue, it's likely not caused by anything else.
- if continuing network or customer service issues occur, call the TIO.
- a customer service manager will call you back, although it may take up to ten days.
- they will offer you gratuities such as credit, a reduction in plan costs with a view to review in a month.
- if you want to break your contract, do not accept these offers. Explain that you've lost confidence in the network, you are highly reliant, etc; Explain that the only feasible resolution is a contract break.
- they will likely agree to this, conditionally. They may push the early termination fee or cost of handset. DO NOT accept this. Simply explain that you have been paying x amount for so many months and you must have covered a major proportion of the phone cost. If that doesn't work, explain that you are unsatisfied with the outcome and you will escalate with the TIO (Vodafone's fine increases every time you escalate due to non-resolution. Not only will their fine increase, but Vodafone also pay an amount of the TIO's operating costs proportionate to their issue burden).
- At this point, your release should be approved. Get this in writing, via email or SMS.
- You will be allowed to immediately port your number to another network.
- once you do port, an account closing balance will be issued. This WILL NOT include any penalty payments such as early break charges.
Stick with it and seek a fair outcome!
There's no way in hell that would ever happen with voda.
By the way, been on Telstra for two days now. It is unbeluevable. no call