Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14885 Someone from VIC thinks vodafone is very disappointing at 29 Jan 2011 09:03:14 AM
I connected with Voda in OCT 2009 having worked for a local dealer in the past with no issues as far as reception is concerned. I connected on a $69 iPhone 3GS cap. Since approx OCT 2010 I have experienced a very significant drop in reception that is a result of moving suburbs. Now the suburb I am in is the same area that I previously worked as a Rep for. The degradation of the network was so severe that I was unable to even send a text from my house. So last week I called the CC and complained. They attempted to check the settings on my handset and agreed they were all fine, I then called back on a Saturday (last sat) and put in another complaint, they attempted to fix my issue again however were not able to so they opened an investigation. 5 days later they had not called me so this morning I called and asked on the status of the investigation. They concluded I was in a low coverage area and I could be released from my contract without penalty and would have to pay $150 to keep my handset (after bartering him down from $320). I am very happy with this as my account is in credit by $80 :). I went to telstra and am now the owner of an iPhone 4.
Throughout all this I was polite and calm and only asked that they see my point. I am happy with the Customer Service I received and feel they did actually try to fix the issue but honestly what can they REALLY do when its a network issue. Hope this all helps to all those wanting to leave, all up it took 10 days to be released from my contract on MY terms not thiers.
Throughout all this I was polite and calm and only asked that they see my point. I am happy with the Customer Service I received and feel they did actually try to fix the issue but honestly what can they REALLY do when its a network issue. Hope this all helps to all those wanting to leave, all up it took 10 days to be released from my contract on MY terms not thiers.
Result!!!!
Well done you!!!
Vodafail.com Moderation Team
Unfortunately most people here doen't seem to be calm, polite and reasonable so it's of no use to them.
Vodafail.com Moderation Team