26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14886 Someone from VIC thinks vodafone is Terrible at 29 Jan 2011 09:29:56 AM
We have sighned up with two Vodafone mobile Phones. One for myself who is visionly impired and one for my house mate so i can contact someone at all times for my own security and well being. I was promised 98% coverage. I have two phones witch in total cost 140$ a month on a bisiness unlimited cap. Phones are useless calls drop out. I have no security and keep getting a text book reply from over seas customer care. Placed on hold for 40 minuites at a time and can be transfured to 3 different departments just to get to someone who still does not understand me. I can not beleive this could happen. It is discusting and Vodafone should no longer be allowed to sell there services.
29 Jan 2011 01:54:13 PM: Believe me when I say we feel your pain!!!

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!


Vodafail.com Moderation Team