26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14893 Someone from ACT thinks vodafone is Epic at 29 Jan 2011 12:44:29 PM
I have just moved into a house in Lennox Head, NSW 2478. Up until now I have been 'ok' with vodafone. Not the best coverage in rural areas but I knew that when I signed up on my contract. However I now have minimal to no reception in my house while living in a township of 4000 people. It means I cannot receive work calls and am unavailable at times when I am needed most. I can however walk outside, sit on the grass of the footpath and make calls. It can drop out at anytime.
As for 3G... That 1GB data package I pay for is now completely useless.
I rang to see if I could do something to my phone - add an antennae - was on hold for half an hour, spoke to someone and then my phone dropped out. Surprise surprise he didn't call back.
Thanks vodafail
29 Jan 2011 01:44:19 PM: I live in a town of 4 million people (Sydney) and have exactly the same issues
29 Jan 2011 01:51:01 PM: Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks

Vodafail.com Moderation Team
29 Jan 2011 02:59:22 PM: If you move house while on a contract, you are on your own, this applies to any network Optus, Telstra whoever, the TIO can't do anything, the people with this site are giving bad advice and clogging up the TIO.
29 Jan 2011 04:13:55 PM: I suppose that statement also negates the concept of a 'mobile' phone....???

Vodafail.com Moderation Team
30 Jan 2011 12:50:59 AM: A contract applies to where you are going to use the phone at sign up, same with a landline or ADSL, move overseas and see if you can cancel without paying.
30 Jan 2011 11:16:31 AM: they arent talking about moving out of the country. if they move nearby in australia they should be able to use there phone...MOBILE PHONE.
30 Jan 2011 05:05:47 PM: so is that to say that either you or the mobile phone guy has to be able to see into the future to know where you will be living so they can check on the coverage, don't think thats gonna happen....

No network has 100% coverage, your trying to squeeze blood from a stone unless you can realize that.
30 Jan 2011 06:38:50 PM: @ 30 Jan 2011 07:05:47 PM and what do you say when a provider says they have excellent coverage for your locality and lo and behold it is piss poor and eventually after many complaints, the provider says Oh you are in a known blackspot!

If I move from Brissie to Sydney I expect to have a reasonable coverage, the simple reality with Vodafone is I won't.