26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14914 Someone from QLD thinks vodafone is too secure? at 29 Jan 2011 05:28:24 PM
Last night I lost both my phone and my wallet. Today I went into the store to get a sim swap to use in an old phone of mine. I've done it before, simple enough and only usually takes a few minutes in store. Not today!

I'm told that in response to (hyped up) claims of poor security and privacy leaks, the staff can't access my account anymore without my pin number or my ID. The problem is that my ID is in my stolen wallet and I'd forgotten my pin. The staff in the store who have always been very friendly and helpful are now utterly powerless to help me. They tried calling up customer care to help but still without my ID they couldn't legally prove that I was me. I couldn't even put a block on the account. So now I have to get new copies of my ID (not easy to do on the weekend), go back into store and start again all the while my phone is out there with whoever stole it and is in danger of racking up a big bill.

Oh and I had to wait in line for ages as well because everything the staff do with every customer now takes so much longer with their limited access to their computer system. I've always gone into the store because it was quicker and easier than calling up the customer care number but what's the point now if the stores are going to have long waits as well.

What was wrong with the old way anyway? These new security measures are ridiculous. Change them back.
29 Jan 2011 05:39:12 PM: I am glad you wanted your details leaked all over the internet for anyone with a simple password and login to access. Unfortunately for you, the other 99.99% of Vodafone's Customer base don't want their details leaked so easily, so with the assistance of the media pressured Vodafone to increase their crap security.
29 Jan 2011 05:44:38 PM: For reference sake, the person who posted the original post has posted numerous times (as replies to people) today, with such posts as

"It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team."

" I'm a Vodafone employee AND a Vodafone customer.

As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.

As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up."

Yeah, I am sure you really had this experience today NOT! Way to look silly as a Vodafone Employee :/
29 Jan 2011 06:00:19 PM: OP seems a bit of a knob if you ask me.
29 Jan 2011 06:03:15 PM: @29 Jan 2011 08:00:19 PM : Hahahahaha couldn't agree more. Vodafone Employee fakes story about security is so tight now in some lame attempt to say it was all hyped.

You have to wonder why they bother coming here to post that dribble, instead of actually assisting their customers.

I mean this really does some up Vodafone's attitude

" I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already"

29 Jan 2011 06:07:58 PM: @ 29 Jan 2011 08:00:19 Could not agree more with you mate, what planet does Mr Knob think he is on?

Classified as a troll by any other name.
29 Jan 2011 06:15:17 PM: Just seen these posts and had a good scour to find all of the posts that 29 Jan 2011 07:44:38 PM mentioned --------- found all of them.

What type of person are Vodafone employing to post all this OP drivvle?
29 Jan 2011 08:19:15 PM: Oh dear! How embarrassing for the OP. He has been caught out big time. Has he gone now?
29 Jan 2011 08:20:38 PM: @29 Jan 2011 10:19:15 PM: lol I think so, either that or he lost connection from a vodafone store hahahaha
29 Jan 2011 08:30:32 PM: I can see him blushing away. What a deceitful and nasty thing to do. There are some really sad posts on here, people having difficulties contacting loved ones in the floods, disabled people unable to contact or be contacted by their carers or relatives, people with friends or relatives in hospital unable to be contacted, people who have had accidents unable to contact loved ones, genuine posts....and then you have this person!!
29 Jan 2011 08:31:10 PM: There are also a few positive ones because the MAJORITY of seven million Vodafone customers are not having issues, where are there stories?
29 Jan 2011 08:33:06 PM: At 29 Jan 2011 10:31:10 PM Who says so?
29 Jan 2011 08:33:21 PM: LMAO, so funny before i even saw every one elses comments i thought the OP story sounded really fake. Why not take you birth certificate in? credit cards? bills?
So fake!
29 Jan 2011 08:47:29 PM: @ 29 Jan 2011 10:31:10 PM : FYI, only 4.5 million Vodafone Customers the rest are 3 customers. Also of the almost 15000 posts here, less than 1% are positive ones and of that 1%, you can almost guarantee that 99% are vodafone staff (just like the original post above).
30 Jan 2011 12:48:40 AM: How many are fakes from Telstra and Optus staff?

You know, doing a bit of promotion, I wouldn't put it past those sleazebags, especially Telstra, rip off Aussies for anything they can get and pay it to some septics and his mates, good ol' Sol must be having a good laugh at all the suckers on a yacht somewhere, almost sinking from being stuffed full of Australian dollars.
30 Jan 2011 04:01:25 AM: Telstra and Optus employees don't need to be on here promoting.
They are too busy signing ex-Vodafone customers that have had enough of poor quality service, lies and timewasting.

Moderator - this employee may be in breach of contract. Perhaps forward ip details to Vodafone HR. It may also be wise to supply this information to the wider media to support the widely held view that VHA fosters a culture of lies and deceit.
Goodbye Nigel, goodbye Cormack. You have both done a terrible job. Hopefully the law catches up with you soon.
30 Jan 2011 09:22:07 AM: Lost your fone wallet etc. What happened? Did you wake up face down, naked on Manly Corso with the sun beating down on you after a big night out,no memory of the previous night events, and you reckon this isnt the first time? So because of your imbocilic behaviour vodafone should have lax security regarding our privacy and licence and pasport and credit card details? Just so you can walk into a store with a towel around your waste and get a new sim?
30 Jan 2011 10:40:39 AM: Yeah so my OP is actually a true story, just it was one of my customers not me. I thought if i wrote 'hey I work for vodafone and guess what happened to one of my customers today..." the post would instantly be ignored even though it is true.

@29 Jan 2011 10:30:32 PM: Deceitful? Somewhat, the story is true, it's just my customers not mine. Nasty? I disagree. I know there are genuine posts with unfortunate stories and i really do feel for them. But there is also a lot of bullshit here too. In store, I'd estimate that 2 or 3 out every 10 customer complaints are for real, the other 7/8 are people trying to use sites like this as a way to scam free phones or account waivers.

It's funny how I'm discounted as obviously lying and cheating just because I work for vodafone when as an employee i deal with more customers and have an much greater understanding of systems and what goes on behind the scenes and as such have a better view of the whole picture than people who only have their own vodafone story or a few friends, and a vodafail website created as a catalogue for complaints. Don't forget I'm also a vodafone customer, a largely problem-free one.

@30 Jan 2011 06:01:25 AM: Can you show in my contract where it says I'm not allowed to post here? I've looked for it but seemed to have missed it. And i am a vodafone customer aswell, why can't I post?
I have done nothing illegal and I have not given permission for my IP address to be given out to vodafone or the media. That would be a breach of privacy I would think. I could sue vodafail.
And 'to support the widely held view that VHA fosters a culture of lies and deceit'. My only lie was a white one. I told a true story but from the customers perspective not mine as the employee in that situation. All my other posts have been the truth, just not a truth that you'd prefer.
30 Jan 2011 11:13:04 AM: LOL he admitted he worked there xD try not to make ur stories sound so fake.
30 Jan 2011 11:14:47 AM: why dont you go over to the Facebook vodafone group and HELP PEOPLE instead of sitting on here making up shit to try and make vodfail look better. no one here cares, we are here coz we hate it and get shit service
30 Jan 2011 11:56:50 AM: @30 Jan 2011 12:40:39 PM: lol, likely true story. You posted it as you were the person complaining about the problem, then when you got caught out, you now post as it was one of your customers complaining. Pathetic, way to make vodafone look even worse than they already do.

So glad I am no longer with that fail of a company if that is the type of lying and deceitful employees that they hire.
30 Jan 2011 12:21:06 PM: Shame there was not an apology in the whole of your post at 30 Jan 2011 12:40:39 PM and I love the way you describe your actions as somewhat deceitful and then later on threaten to sue Vodafail for breach of privacy!

Any posts you make mate must be treated with the same contempt that you have shown for others.

As someone else mentioned earlier on here >>>>> you are a knob and pathetic as well.
30 Jan 2011 12:26:06 PM: 'I'd estimate that 2 or 3 out every 10 customer complaints are for real'

I'd estimate 10 out of 10 of your posts are unreal @ OP and 30 Jan 2011 12:40:39 PM
30 Jan 2011 01:27:51 PM: I reckon 10 out of 10 times vodafone blames the customer, blames the handset or blames the sim, they are being deceitful and it is actually the failed network that is the problem 100% of the time
1 Feb 2011 07:08:15 AM: My only lie was a white one..........still a lie whatever colour you want to buff it up.
27 Jul 2011 11:11:53 PM: Asked at Optus today - they don't commissions AT ALL. Makes you wonder...