Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14914 Someone from QLD thinks vodafone is too secure? at 29 Jan 2011 05:28:24 PM
Last night I lost both my phone and my wallet. Today I went into the store to get a sim swap to use in an old phone of mine. I've done it before, simple enough and only usually takes a few minutes in store. Not today!
I'm told that in response to (hyped up) claims of poor security and privacy leaks, the staff can't access my account anymore without my pin number or my ID. The problem is that my ID is in my stolen wallet and I'd forgotten my pin. The staff in the store who have always been very friendly and helpful are now utterly powerless to help me. They tried calling up customer care to help but still without my ID they couldn't legally prove that I was me. I couldn't even put a block on the account. So now I have to get new copies of my ID (not easy to do on the weekend), go back into store and start again all the while my phone is out there with whoever stole it and is in danger of racking up a big bill.
Oh and I had to wait in line for ages as well because everything the staff do with every customer now takes so much longer with their limited access to their computer system. I've always gone into the store because it was quicker and easier than calling up the customer care number but what's the point now if the stores are going to have long waits as well.
What was wrong with the old way anyway? These new security measures are ridiculous. Change them back.
I'm told that in response to (hyped up) claims of poor security and privacy leaks, the staff can't access my account anymore without my pin number or my ID. The problem is that my ID is in my stolen wallet and I'd forgotten my pin. The staff in the store who have always been very friendly and helpful are now utterly powerless to help me. They tried calling up customer care to help but still without my ID they couldn't legally prove that I was me. I couldn't even put a block on the account. So now I have to get new copies of my ID (not easy to do on the weekend), go back into store and start again all the while my phone is out there with whoever stole it and is in danger of racking up a big bill.
Oh and I had to wait in line for ages as well because everything the staff do with every customer now takes so much longer with their limited access to their computer system. I've always gone into the store because it was quicker and easier than calling up the customer care number but what's the point now if the stores are going to have long waits as well.
What was wrong with the old way anyway? These new security measures are ridiculous. Change them back.
"It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team."
" I'm a Vodafone employee AND a Vodafone customer.
As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.
As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up."
Yeah, I am sure you really had this experience today NOT! Way to look silly as a Vodafone Employee :/
You have to wonder why they bother coming here to post that dribble, instead of actually assisting their customers.
I mean this really does some up Vodafone's attitude
" I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already"
lol
Classified as a troll by any other name.
What type of person are Vodafone employing to post all this OP drivvle?
So fake!
You know, doing a bit of promotion, I wouldn't put it past those sleazebags, especially Telstra, rip off Aussies for anything they can get and pay it to some septics and his mates, good ol' Sol must be having a good laugh at all the suckers on a yacht somewhere, almost sinking from being stuffed full of Australian dollars.
They are too busy signing ex-Vodafone customers that have had enough of poor quality service, lies and timewasting.
Moderator - this employee may be in breach of contract. Perhaps forward ip details to Vodafone HR. It may also be wise to supply this information to the wider media to support the widely held view that VHA fosters a culture of lies and deceit.
Goodbye Nigel, goodbye Cormack. You have both done a terrible job. Hopefully the law catches up with you soon.
@29 Jan 2011 10:30:32 PM: Deceitful? Somewhat, the story is true, it's just my customers not mine. Nasty? I disagree. I know there are genuine posts with unfortunate stories and i really do feel for them. But there is also a lot of bullshit here too. In store, I'd estimate that 2 or 3 out every 10 customer complaints are for real, the other 7/8 are people trying to use sites like this as a way to scam free phones or account waivers.
It's funny how I'm discounted as obviously lying and cheating just because I work for vodafone when as an employee i deal with more customers and have an much greater understanding of systems and what goes on behind the scenes and as such have a better view of the whole picture than people who only have their own vodafone story or a few friends, and a vodafail website created as a catalogue for complaints. Don't forget I'm also a vodafone customer, a largely problem-free one.
@30 Jan 2011 06:01:25 AM: Can you show in my contract where it says I'm not allowed to post here? I've looked for it but seemed to have missed it. And i am a vodafone customer aswell, why can't I post?
I have done nothing illegal and I have not given permission for my IP address to be given out to vodafone or the media. That would be a breach of privacy I would think. I could sue vodafail.
And 'to support the widely held view that VHA fosters a culture of lies and deceit'. My only lie was a white one. I told a true story but from the customers perspective not mine as the employee in that situation. All my other posts have been the truth, just not a truth that you'd prefer.
So glad I am no longer with that fail of a company if that is the type of lying and deceitful employees that they hire.
Any posts you make mate must be treated with the same contempt that you have shown for others.
As someone else mentioned earlier on here >>>>> you are a knob and pathetic as well.
I'd estimate 10 out of 10 of your posts are unreal @ OP and 30 Jan 2011 12:40:39 PM