26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
14920 Someone from NSW thinks vodafone is Customer services at 29 Jan 2011 07:09:47 PM
its 8pm and vodafail`s customer services help desk is closes and it says open 24/7 pfff yeah friken right piss poor customer service you have Vodafone and you call your self a telephone/ mobile/ internet provider yeah right you don't give a fuck about your customers at all don't know why the Accc haven't closed you down by now or given you a hefty fine Vodafone your the biggest joke but what makes me laugh is you ring old customers and speak abusive to them when they tell you they don't want a service with them that they are happy with the company they are with and you have the hide to abuse and threaten the person on the phone no wonder why People want out of your company your nothing but pathetic abusive ass wipes that need to be shut down or your stuff need to learn manners and how to speak to customers because you suck big time I have spoken to the police and to the ACCCC and to the TIO about it and made it clear i wasn't impressed at all about the abuse I cope off Vodafone 3 to 5 times a day
How many times do you have to be told I don't want a service with you are you plain stupid or just retarded and will not take no for a answer next time you ring her Vodafone I will abuse you like you have been to me and see how u will like it