26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14949 Someone from VIC thinks vodafone is No Reception at 30 Jan 2011 09:59:35 AM
I havent had reception from 28/1/11 till 30/1/11 any were in Albury/Wodonga Vodafone have only offered me $30 as a "good will gesture" does that seem reasonable for not havinng any phone reception for almost 3 days i dont think so considering that i dont have a land line and rely on my moble phone for everything.
30 Jan 2011 01:08:55 PM: I once worked in Albury/Wodonga nice part of the world you live in!



$30 may be the going rate (I really do not know) but more importantly when will there be normal service?



May be worth thinking about the future......



If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.



The details may be found on the tab How To Complain located at the top of the page.



Good luck and let us know how you get on!!!

Vodafail.com Moderation Team
3 Feb 2011 08:23:26 PM: MMM well after 4 calls to customer service, i emailed the TIO, got a sms from vodafone the next day saying they have let me out of my contract,if i send them back my handset, so 2 days later i ported out. thanks for the site and the link toi the TIO