Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14952 Someone from VIC thinks vodafone is Big Billing Fail! at 30 Jan 2011 10:47:40 AM
Vodafone did not send me a bill as according to the call center their computer said my address didn't exist, they had a mix of my old address and my new address, (funny how they sent me the phone??) I had also asked for email billing but when I phoned to query why I had not received one they didn't have my email address on record. My phone was disconnected for not paying a bill I didn't receive, then Vodafone wanted the whole amount (bill and Cancellation fee) within the month. I still have not paid the bill, I refuse to pay for their mistake. The bill has been sent to a debt collector, I am happy to pay for the phone calls but not for their stuff up!!
Your best choice would be to check out the 'How To Complain' link at the top of the page, and between Vodafone and then no doubt the TIO, push to get out of your contract penalty free and change to a carrier that can provide service.
Either way, Best of luck.
Vodafail.com Moderation Team