26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14963 Someone from WA thinks vodafone is at 30 Jan 2011 05:16:12 PM
Have not been able to use my mobile for the past 6 days straight which is not only infuriating but pathetic on Vodafone's behalf. These problems have persisted for several months. Spoke to Vodafone and they passed me onto Crazy Johns who told me to call back in a couple of days if the problems are still persisting and then they have several steps in place to determine what the problem is. How much longer will this take? It is simply unacceptable that Vodafone say they are doing "maintenance work" whilst customers are left paying for a service they cannot use. Is this not a breach of contract? Time for Vodafone to assure its customers of quality service or release people from their contracts.