Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14965 Someone from ACT thinks vodafone is Dear Moderation Team at 30 Jan 2011 05:48:25 PM
Dear Moderation Team
When you say "if you haven't been able to contact Vodafone without success", do you mean despite a horrid wait time people should complain to the TIO without Vodafone even having the opportunity to even hear the complaint or be given a chance to resolve it?
When you say "if you haven't been able to contact Vodafone without success", do you mean despite a horrid wait time people should complain to the TIO without Vodafone even having the opportunity to even hear the complaint or be given a chance to resolve it?
Pretty sure that have to actually say no or whatever first before they have done anything wrong, no matter how long the hold time is
Note the bit that states "IN ORDER THEY ARE"
"There are three main ways of getting your Vodafone issues resolved. In order they are: contact Vodafone (may take some time), contact the TIO (takes a bit more time), contact the ACCC (last resort, will take a lot of time)."
Vodafail.com Moderation Team
The Moderator above is correct that they should contact Vodafone first (as outlined in the How To Complain page), as the TIO should be considered as a last resort, however many people have posted here and bypassed Vodafone completely and gotten out of their contracts.