Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1497 Someone from ACT thinks vodafone is not playing fair at 24 Dec 2010 10:05:30 AM
Vodafone employees, I'd like to hear if you have the same issues that we describe.
I know you've had a gag order imposed. Eastgardens store staff told me so.
Another store manager in the eastern suburbs told me how depressing it is working in the stores at the moment.
But this is an anonymous forum, so don't fear the bullying.
I'd like to hear how you guys address your own account and phone issues. Any advice appreciated!
Perhaps you have the inside scoop on
I know you've had a gag order imposed. Eastgardens store staff told me so.
Another store manager in the eastern suburbs told me how depressing it is working in the stores at the moment.
But this is an anonymous forum, so don't fear the bullying.
I'd like to hear how you guys address your own account and phone issues. Any advice appreciated!
Perhaps you have the inside scoop on
24 Dec 2010 10:12:31 AM: Yea good idea, also if you are not comfortable posting but have some information you would like to release, email someone@vodafail.com - I've spoken to some staff and they have said they suffer similar issues with reception and dropped calls but they can't talk about it.
24 Dec 2010 11:01:02 AM: There's been no official gag order sent to our store, but don't expect many stores to post as Vodafail itself has started block store IPs for "spamming", even if most posts are an attempt to defend or assist.
24 Dec 2010 02:31:43 PM: Yes that is correct, we have started blocking a few stores from posting because they posted a significant number of comments with little content. This included directly insulting individuals, racist and derogatory remarks. Some of the posts from stores were informative and quite good however of the over 40 posts made on a single day, only 5-10 had relevant content. I cannot spend all day constantly moderating the rest of the dribble that was posted by your stores.
24 Dec 2010 07:22:05 PM: So far we had blocked two stores from posting due to excessive low content and off topic posting. We have now removed this block however please contribute constructively like some of the other stores / vodafone employees that we have not blocked. We want a frank and honest discussion about the issues so stay on topic. Thanks -Vodafail.