26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14974 Someone from VIC thinks vodafone is Confused at 30 Jan 2011 07:23:24 PM
Vodafone is stating on their website that they are going to build 2500 new base stations in the coming months utilizing 850meg frequency. Where im confused is that their current dual band runs on 2100/900 frequency as stated on their website. Are they now going to run a triple frequency meaning we have to change our phones again???
30 Jan 2011 07:37:16 PM: The 850 Frequency is to try and get the iPhone, Android Phones and any other smart phone that is UMTS 850 off the 2100/900 frequency, thus the theory is it will un-congest the 2100/900 frequency for everyone else, whilst also improving performance for the iPhone, Android Phone (and other smart phones) that use UMTS 850.

Also to clarify, 2500 base stations are supposed to be built over the next two years (although it does state 2011 on the website), in the first 3 months of this year they are doing the first 200 or so...It is going to take up to 2 years for Vodafone to become even half useable again.
31 Jan 2011 06:23:05 AM: Also three users handsets use 850 network as well, cuase the telstra agreement finishes in aug 2012, syo they are getting ready for the transition
31 Jan 2011 09:57:48 AM: Not sure why this got deleted, but 3 customers have alot of handsets that are 850 capable, installing 850 towers will be able to handle those extra customers as the telstra agreement concludes in aug 2012
31 Jan 2011 06:12:08 PM: Thanks for the Info guys/Ladies very informative