Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14980 Someone from SA thinks vodafone is Vodafail definitely suits at 30 Jan 2011 08:36:25 PM
I just got out of my contract with them and as i haven't had proper service with them for over a year i said i didnt want to be charged any fees to get out of my contract which they agreed too, now i have just been hit with a bill that includes cancellation fees, ive been waiting on hold for 25mins for customer service to tell them that im not paying as i wasnt getting the service i paid for, and im still waiting, this absolutely RIDICULOUS!! Vodafail sounds about right to me!!
2 Feb 2011 10:54:24 PM: Long wait times for customer service are common across all Telcos. 25 minutes does not sound out of the ordinary at all. Patience is a virtue. It's not the end of the world. If you don't like wait times, maybe try calling at another time when the line is less congested.