Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14989 Someone from QLD thinks vodafone is unbelievable at 31 Jan 2011 08:08:50 AM
I've tried so hard to bite my tongue, and give Vodafone the benefit of the doubt.
I've given them chance after chance to follow through with the promises made.
I have an active TIO complaint in force, but with the help of one of the TIO resolution staff, we'd figured out a possible compromise, that I was more than happy with.
It's just a pity that follow up conversations regarding this resolution shows that absolutely nothing has been done, apart from more and more notes being added to my file by your CSR's.
The original complaint was placed on the 12th. by attempted phone call that failed, and by sending an email to Nigel Dews. (and then with the TIO).
I was contacted by one of your Mumbai associates on the 14th, 15th, 16th, and 20th.
They isolated my fault to my handset. And AGREED to replace my handset. He said the order had been placed and I should receive it within 5-7 working days.
That order mysteriously disappeared from the system.
Contacted by the TIO resolution team on the 25th.
Once again order placed on the 25th from your resolution staff member. I was told that the order would be received within 5 days.
Yet I call this morning on an unrelated matter, and asked about the progress, to be told that even though they can see that an order was in place, and there was a brief note saying it had been sent, there was no order number, no tracking number, and no real idea about how long it would take, if it had really been sent, or what the status was.
Once again, I was advised to wait an additional 5-10 working days, while the lady I spoke to said she would put a follow up on my account.
So now, I have 3 different follow ups scheduled. One in 2 weeks by the TIO resolution team, one by the lady from today, and one from the 14th, who said he'd contact me back to clarify if I got my phone and I was once again happy with the service.
Please.. can this be sorted once and for all. I'm losing clients, patience and my ever-dwindling sanity over this.
I need a phone that works. Yes, I have a home landline, but that doesn't help me when I'm at work. I'd be happy to stay with Vodafone, if they could deliver on their promises.
I've given them chance after chance to follow through with the promises made.
I have an active TIO complaint in force, but with the help of one of the TIO resolution staff, we'd figured out a possible compromise, that I was more than happy with.
It's just a pity that follow up conversations regarding this resolution shows that absolutely nothing has been done, apart from more and more notes being added to my file by your CSR's.
The original complaint was placed on the 12th. by attempted phone call that failed, and by sending an email to Nigel Dews. (and then with the TIO).
I was contacted by one of your Mumbai associates on the 14th, 15th, 16th, and 20th.
They isolated my fault to my handset. And AGREED to replace my handset. He said the order had been placed and I should receive it within 5-7 working days.
That order mysteriously disappeared from the system.
Contacted by the TIO resolution team on the 25th.
Once again order placed on the 25th from your resolution staff member. I was told that the order would be received within 5 days.
Yet I call this morning on an unrelated matter, and asked about the progress, to be told that even though they can see that an order was in place, and there was a brief note saying it had been sent, there was no order number, no tracking number, and no real idea about how long it would take, if it had really been sent, or what the status was.
Once again, I was advised to wait an additional 5-10 working days, while the lady I spoke to said she would put a follow up on my account.
So now, I have 3 different follow ups scheduled. One in 2 weeks by the TIO resolution team, one by the lady from today, and one from the 14th, who said he'd contact me back to clarify if I got my phone and I was once again happy with the service.
Please.. can this be sorted once and for all. I'm losing clients, patience and my ever-dwindling sanity over this.
I need a phone that works. Yes, I have a home landline, but that doesn't help me when I'm at work. I'd be happy to stay with Vodafone, if they could deliver on their promises.
31 Jan 2011 03:37:41 PM: don't hold your breath