Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1500 Someone from Somewhere else thinks vodafone is miserably at 24 Dec 2010 11:15:20 AM
I am in NZ and having the same kind of issues. Dropped calls being the most frustrating. Delayed texts make planning something via text virtually impossible as you can't be sure the message is received.
Friends in Vodafone say moral is not good as staff deal continuously with disgruntled customers.
My partner's company abandoned VF and took their business to Telecom. Constant billing issues where they would threaten to cut off service despite bills being paid on time, as there was a delay in processing payments. Customer services staff acknowledged this but were powerless to do anything more than send emails to the account people. He couldn't get to speak to anyone other than customer services, mind you, even they couldn't speak to anyone else, apparently. Then he discovered that instead of logging the job, they would delete any record of the conversation so they didn't appear to be unable to resolve his problems. (Well, we assume this is the case, because when following up complaints, no one would know anything about prior calls made. In short, it seems management have totally insulated themselves from the customers experiencing problems and as consumers we are powerless to get them to listen! Way to go, Vodafone!
Friends in Vodafone say moral is not good as staff deal continuously with disgruntled customers.
My partner's company abandoned VF and took their business to Telecom. Constant billing issues where they would threaten to cut off service despite bills being paid on time, as there was a delay in processing payments. Customer services staff acknowledged this but were powerless to do anything more than send emails to the account people. He couldn't get to speak to anyone other than customer services, mind you, even they couldn't speak to anyone else, apparently. Then he discovered that instead of logging the job, they would delete any record of the conversation so they didn't appear to be unable to resolve his problems. (Well, we assume this is the case, because when following up complaints, no one would know anything about prior calls made. In short, it seems management have totally insulated themselves from the customers experiencing problems and as consumers we are powerless to get them to listen! Way to go, Vodafone!
24 Dec 2010 06:11:29 PM: Welcome to the site, just goes to show that Vodafail is in a global meltdown. Your antipodean cousins and others share your pain.
26 Dec 2010 04:08:39 PM: And yet, Vodafone has( and absolutely no doubt will again,) claimed to have had phonecalls that NEVER happenned. Really, these days, no matter who it is, it is prudent to keep records. Though, it is difficult to prove the non-existance of a phone conversation that never happened without a sub-poena. In your case, possibly easier. It would appear Vodafone are not slackers in deception skills.
27 Dec 2010 12:05:14 PM: Agree strongly appears It does appear that Voda has some major structural and cultural issues. Lets wait to see when the financial markets realise this company is destroying shareholder value. Watch the share price with interest. http://uk.finance.yahoo.com/q/bc?s=VOD.L