Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15000 Someone from QLD thinks vodafone is Excessive! at 31 Jan 2011 11:38:29 AM
After having a mobile broadband contract with Vodafone since January 2009 the service has continued to get worse and worse, particularly over the past 6 months. It got to the stage where it would constantly drop out, sometimes not even connect, had terrible reception/coverage and was increasingly slow! I decided enough was enough, I shouldn't have to pay for this kind of service and believed that I should be allowed to cancel the contract free of charge considering I am not receiving the service described in the contract to any degree. After calling vodafone many times and getting transferring to many different people, having to tell each one my story again and again and getting no where I was completely fed up only to be promied call backs which never happened and being told a different thing by every person I spoke to. After yet another hour long phonecall I finally got through to the trouble shooting department who did a 'test' on the device and lodged a case and told me I would be contacted within 5 working days. I thought they would be able to tell how bad the connection etc is considering through the entire test it cnstatnly played up and the guy noted that. Well today was 5 working days and still no phone call so I called and got through to connections who told me that they found no faults what so ever with my device and that the area I live in has fantastic coverage...well that is not true what so ever and the problems still exist so I told them again no way am I paying the cancellation fee and I will be contacting the TIO, upon telling them this they told me I could have the next 3 months service free until March, when the network coverage will be better apparently. Infuriated by this I said no and hung up. I called back again and got on to someone different in Cancellations who after a few minutes offered me the same 3 months free service until March when the network is better (so again basically admitting their service is rubbish!) and also offered me cancellation free of charge! Woohoo I win! It just goes to show that it really does depend who you talk to as every person there tends to tell you a different thing. Never ever in my life will I have a thing to do with Vodafone