Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15004 Someone from NSW thinks vodafone is very very ordinary at 31 Jan 2011 02:14:50 PM
So I've emailed Vodafone (after giving up on trying to call), and they have offered to pay my $84 bill this month. This is after they refused to let me out of my contract, giving no reason what-so-ever.
Despite the lovely month off, I'm still not overly impressed with the service I'm getting, or the fact that no one seems to be able to tell me when/if it's going to get any better.
Do people think I can still ask to leave my contract, even though they've offered me compensation as such, and have already told me in writing that they are refusing to let me go?
Any advice would be greatly appreciated!
Despite the lovely month off, I'm still not overly impressed with the service I'm getting, or the fact that no one seems to be able to tell me when/if it's going to get any better.
Do people think I can still ask to leave my contract, even though they've offered me compensation as such, and have already told me in writing that they are refusing to let me go?
Any advice would be greatly appreciated!
Best of luck.
Vodafail.com Moderation Team